bejee Frequently Asked Questions
Your complete guide to bejee — covering account registration, bKash and Nagad payments, cricket and slot gameplay, welcome bonuses, and how to stay safe while playing in Bangladesh.
This page brings together the questions Bangladeshi players ask most frequently about bejee. Whether you are trying to make your first bKash deposit, understand wagering requirements, place a bet on a BPL match, or find out how to set a deposit limit, the answers below are written in plain English and updated regularly. If you cannot find what you need, email us at [email protected] any time.
Account & Registration
How do I create a bejee account?
Creating a bejee account takes under two minutes. Visit bejee.org, tap the bejee Login link, then fill in your name, date of birth, email address, and phone number and choose a secure password. You must confirm you are at least 21 years old and agree to the Terms and Conditions. A verification message may be sent to your phone or email to confirm your details before your account is fully active.
What documents are needed for KYC on bejee?
bejee requires a government-issued photo ID to verify your identity before processing your first withdrawal. Your Bangladesh National Identity Card (NID) is the most widely accepted document. A valid passport or driving licence is also accepted. You may additionally be asked to provide proof of your current address, such as a recent utility bill or a statement from Dutch-Bangla Bank, BRAC Bank, IBBL, or another recognised Bangladeshi bank.
I forgot my bejee password. How do I reset it?
Go to the bejee login page and tap the Forgot Password option. Enter the email address or phone number linked to your account and follow the reset instructions sent to you. If no message arrives within five minutes, check your spam folder. For security, bejee staff will never ask for your password via email, live chat, or any other channel — if anyone does, it is not bejee.
Can I open more than one bejee account?
No — bejee permits only one account per person. Running multiple accounts violates our Terms and Conditions and can result in permanent closure of all associated accounts with any balances forfeited. If you believe a duplicate account exists in your name by mistake, contact [email protected] immediately so our team can investigate and resolve the situation without delay.
How do I close my bejee account permanently?
Email [email protected] with the subject line Account Closure Request and our team will process it promptly. Before submitting the request, withdraw any remaining balance — funds in a closed account are processed according to standard withdrawal procedures, which may take additional time. If you are closing your account because gambling is becoming a concern, our self-exclusion tool on the Responsible Gaming page may be a better first step.
Deposits & Withdrawals
How long does a bKash deposit take to show on bejee?
bKash deposits on bejee are credited instantly in almost all cases. Once you complete the payment from your bKash app or *247#, your bejee balance updates within seconds. In rare instances of network congestion, processing can take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your bKash transaction reference number and we will resolve it immediately.
What is the minimum deposit amount on bejee?
The minimum deposit on bejee is ৳200 BDT. This threshold applies to all supported payment methods: bKash, Nagad, Rocket, Upay, and bank transfers through Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, and City Bank. There is no stated maximum deposit for most players, though very large single deposits may trigger an additional KYC review before funds are credited to your account.
What is the minimum withdrawal amount on bejee?
The minimum withdrawal on bejee is ৳500 BDT. Requests below this amount cannot be processed. You must also have completed KYC identity verification before your first withdrawal is approved. bejee itself charges no withdrawal fee — however, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges, which are outside bejee's control.
How long does a Nagad withdrawal from bejee take?
Nagad withdrawals from bejee are typically processed within one to three business hours after your request is reviewed and approved. Most players receive funds on the same day they request them. During busy periods or public holidays in Bangladesh — such as Eid, Victory Day on December 16, or Independence Day on March 26 — processing may extend up to 24 hours. You will receive a notification once your withdrawal is sent.
Does bejee charge any fees on deposits or withdrawals?
bejee charges no platform fee on deposits or withdrawals — the full amount you deposit is credited to your account, and the full amount you withdraw is sent to your payment method. Your mobile wallet provider (bKash, Nagad, Rocket) or bank may deduct their own standard transaction fee on their side, which bejee has no control over and cannot refund. Check your provider's fee schedule if in doubt.
Games & Gameplay
Can I bet on BPL and IPL matches on bejee?
Yes — bejee covers cricket betting on the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC Test and ODI series, and Bangladesh Tigers international fixtures. Available bet types include match winner, top run-scorer, highest opening partnership, over/under totals, and live in-play markets that update in real time as the match progresses. Odds are competitive and refreshed ball by ball during live play.
Are bejee slot games RNG-certified and fair?
All slot games on bejee are supplied by certified providers including Pragmatic Play, Microgaming, and NetEnt, whose RNG software is independently audited to ensure every spin outcome is genuinely random and cannot be influenced by the platform or the player. Each game's RTP (Return to Player) percentage is set by the provider and is displayed in the game information panel so you can see it before you play.
Can I play bejee on my Android or iPhone without downloading an app?
Yes. bejee is a fully mobile-optimised web platform — no app download is needed. Open any modern browser on your Android or iOS device, go to bejee.org, log in, and you have full access to all games, sports betting, deposits, and withdrawals. The site is specifically designed for the small screens of smartphones commonly used across Bangladesh, so navigation and gameplay feel natural without an app.
What live casino games are available on bejee?
bejee's live casino section streams real-time dealer games from professional studios, powered by Evolution Gaming and Ezugi. The game list includes Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger, and several game-show formats. Tables run 24 hours a day in Bangladesh Standard Time (UTC+6), and minimum bet sizes are set to suit a wide range of player budgets, starting from modest amounts in BDT.
Bonuses & Promotions
What welcome bonus does bejee offer new players?
bejee offers a welcome bonus to players who register and make their first qualifying deposit. The bonus is a percentage match on your first deposit, credited as bonus funds to your account balance. The exact percentage, maximum bonus amount, and eligible games are shown on the promotions section of the site and updated regularly. Always read the promotion terms before depositing to confirm the current offer applies to you.
What is a wagering requirement and how does it work on bejee?
A wagering requirement (also called a rollover) is the number of times you must bet your bonus amount before any winnings derived from it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets before the funds are released for withdrawal. bejee displays the wagering requirement clearly in each promotion's terms — check it before claiming.
Can I use my bejee welcome bonus on cricket betting or slots?
Whether a bonus applies to cricket betting, slots, or both depends on the specific promotion terms. Some bejee bonuses are valid across all game categories including sports markets, while others are restricted to casino games only. The eligible game types and sports markets are clearly listed in each promotion's details page. If you are uncertain, email [email protected] before claiming a bonus to confirm it covers your preferred game type.
Do bejee bonuses have an expiry date?
Yes — every bejee bonus has an expiry date stated in its promotion terms at the time of claiming. If you do not complete the wagering requirement within the validity window, any remaining bonus balance and associated winnings are removed from your account. Most bejee bonuses are valid for 7 to 30 days from the date the bonus is credited. Mark the expiry date when you claim so you can plan your play accordingly.
Safety & Responsible Gaming
Is bejee safe to use in Bangladesh?
bejee uses SSL encryption across the entire platform, meaning all data exchanged between your device and our servers is secured and cannot be intercepted. Your financial details, personal information, and account credentials are never stored in plain text. Payment integrations with bKash, Nagad, and Rocket follow those providers' own security standards. We also apply strict KYC verification and responsible gaming controls to keep the platform safe for all players.
What is the minimum age to play on bejee?
You must be at least 21 years old to register and play on bejee. This applies to all game types — casino, sports betting, crash games, and card games. bejee enforces age verification during registration and may request identity documents at any stage. Any account found to belong to a player under 21 is closed immediately and any balance is forfeited in accordance with our Terms and Conditions.
How do I set a deposit limit or take a break on bejee?
To set a deposit limit, request a time-out, or activate self-exclusion on bejee, email [email protected] with your request. Deposit limit reductions take effect immediately; increases are subject to a seven-day cooling-off period to protect you. Time-outs are available for 24 hours, 7 days, or 30 days. Self-exclusion periods range from 6 months to permanent. All responsible gaming requests are treated as urgent and processed as a priority.
What should I do if gambling starts to feel like a problem?
If gambling is no longer fun and is affecting your finances, relationships, or mental health, act early — early action is always more effective than waiting. Contact bejee at [email protected] to request a time-out, deposit limit, or self-exclusion; our team will action your request without requiring you to explain or justify it. You can also read the full bejee Responsible Gaming page for a detailed overview of all the tools available to you.
Still Have Questions?
Our support team is available around the clock. Email [email protected] any time and we will get back to you promptly. You can also explore the bejee Casino or check our Responsible Gaming page.