bejee Privacy Policy — How We Handle Your Data

1. Introduction

bejee ("we", "us", "our") operates the online casino and sports betting platform accessible at bejee.org. This Privacy Policy explains how bejee collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the bejee platform. This policy applies to all bejee users, including registered account holders and visitors who browse the platform without registering.

By accessing bejee or registering an account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

2. Information We Collect

bejee collects personal data that you provide directly, data generated automatically by your use of the platform, and data we receive from third-party service providers who assist in delivering our services. The categories of personal data we collect include:

• Identity and contact information: your full name, date of birth, email address, phone number, and residential address as provided during account registration or KYC verification.
• Financial data: transaction histories, deposit and withdrawal records, payment method identifiers (such as the last four digits of a card or a bKash/Nagad mobile wallet number), and balances. We do not store full card numbers or mobile banking PINs.
• Identity verification documents: copies of national identity cards, passports, or other government-issued documents submitted as part of the KYC process, together with any supporting address-verification documentation.
• Device and usage data: IP address, browser type and version, operating system, device identifiers, time zone, pages viewed, session duration, betting and gaming activity logs, and referring URLs. This data is collected automatically when you use the platform.
• Communications data: the content of messages you send to bejee support, including live chat transcripts, emails, and any attachments you submit when raising a query or dispute.

We collect only the minimum data necessary to provide our services, comply with applicable regulations, and maintain the security of the platform and its users. We do not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance purposes.

3. How We Use Your Information

bejee uses the personal data we collect for the following purposes:

• Account management and service delivery: to create and maintain your bejee account, process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers, deliver customer support, and resolve disputes.
• Identity verification and fraud prevention: to verify your identity as required by our KYC obligations, detect and prevent fraudulent activity, money laundering, and the use of the platform by persons under 21 years of age.
• Legal and regulatory compliance: to meet obligations imposed by applicable laws and regulations, including record-keeping requirements for financial transactions and responding to lawful requests from regulatory authorities or law enforcement agencies.
• Platform improvement and analytics: to monitor and analyse platform usage patterns, identify technical issues, and improve the functionality, content, and user experience of the bejee platform. Analytics data is aggregated and de-identified where possible.
• Responsible gaming: to monitor gaming behaviour for indicators of problem gambling, enforce deposit limits and self-exclusion periods that you have set, and contact you if our systems identify patterns that suggest your gaming may be causing harm.

4. Legal Basis for Processing

bejee processes your personal data on the following legal bases:

• Contractual necessity: processing that is required to perform the contract between you and bejee — including creating your account, processing transactions, and delivering the services you have requested.
• Legal obligation: processing required for bejee to comply with applicable laws and regulations, including anti-money-laundering obligations, KYC requirements, and responsible gaming rules.
• Legitimate interests: processing carried out for bejee's legitimate business interests, including fraud detection, platform security, and product analytics — provided that such interests do not override your fundamental data-protection rights.

5. Sharing Your Information

bejee does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the following limited circumstances:

• Service providers: payment processors (including bKash, Nagad, and Rocket gateway partners), identity verification providers, cloud hosting providers, and customer support software vendors — all of whom are contractually bound to process your data only on bejee's instructions and to apply appropriate security measures.
• Regulatory and law enforcement bodies: where bejee is required to disclose personal data by applicable law, court order, or lawful request from a government or regulatory authority, bejee will comply with such requests to the extent legally required and will notify you where permitted by law.
• Business transfers: in the event that bejee undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy.

In all cases where bejee shares your personal data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

6. Payment Data and Financial Information

All financial transactions on bejee are processed in Bangladeshi Taka (BDT) through payment partners including bKash, Nagad, and Rocket. When you make a deposit or withdrawal, the transaction is routed through the relevant payment provider's secure gateway. bejee does not store your full mobile banking credentials, card numbers, or mobile banking PINs on its own servers. Payment data is handled by our payment partners under their own security and data protection policies.

bejee retains records of all transactions — including deposit and withdrawal amounts, timestamps, and payment method identifiers — for the period required by applicable financial regulations. These records are used for account management, dispute resolution, and regulatory compliance purposes only.

7. Cookies and Tracking Technologies

bejee uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and improve the overall user experience. The cookies we use fall into three categories:

• Strictly necessary cookies: required for the platform to function. These cookies enable core functionality such as session management, login state, and security features. They cannot be disabled without rendering the platform unusable.
• Analytics cookies: used to collect aggregated, anonymised information about how users interact with the platform — including pages visited, time spent, and error events. This data helps us identify areas for improvement and resolve technical issues.
• Preference cookies: used to remember choices you have made on the platform, such as language preference and display settings, so that these choices persist between sessions without requiring you to re-enter them each time.

You can manage or disable non-essential cookies through your browser's privacy settings. Disabling analytics or preference cookies will not prevent you from using the platform but may affect certain features. bejee does not use cookies to serve third-party advertising or to track your activity across other websites.

8. Data Retention

bejee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active account holders, data is retained for the duration of the account relationship. For closed or terminated accounts, we retain data for a minimum period required by financial and anti-money-laundering regulations.

Once the applicable retention period has expired, bejee securely deletes or anonymises personal data so that it can no longer be associated with an individual. Identity verification documents are not retained beyond the period required for compliance purposes.

9. Your Data Rights

As a bejee user, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data bejee holds about you, together with information about how that data is used and with whom it is shared.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you. Where technically feasible, bejee will action correction requests within a reasonable timeframe.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain categories of data. Requests for erasure that conflict with a mandatory retention obligation will be deferred until the retention period expires.
• Right to restrict processing: you may request that bejee restricts its processing of your personal data in certain circumstances, for example while we investigate a complaint you have raised about the accuracy of your data.
• Right to object: you may object to bejee's processing of your personal data where that processing is based on legitimate interests. bejee will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of the above rights, please contact the bejee support team by emailing [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request. We may need to verify your identity before actioning your request.

10. Security Measures

bejee implements technical and organisational security measures appropriate to the nature of the personal data we process and the risks associated with its processing. These measures include SSL/TLS encryption for all data in transit, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure deletion procedures for data that is no longer required.

While bejee takes the security of your personal data seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bejee will notify you without undue delay and will take all reasonable steps to contain and remediate the breach. You can help protect your account by using a strong, unique password and by contacting bejee support immediately if you suspect your account has been accessed without your authorisation.

11. Children and Minors

bejee is strictly an adult platform. We do not knowingly collect personal data from persons under the age of 21. If you are under 21 years of age, you must not attempt to create an account or use the bejee platform. If bejee discovers that personal data has been collected from a person under 21, we will immediately close the associated account, void any transactions, and securely delete the personal data in question. Parents and guardians who believe a minor may have registered with bejee should contact our support team at [email protected] immediately.

12. Changes to This Privacy Policy

bejee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered account holders by email. Your continued use of the bejee platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bejee processes your personal data, please contact us by emailing [email protected]. Please include "Privacy Enquiry" in the subject line so that your message is directed to the appropriate team. We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 30 days.